Payment & Return Policy
Full payment is due prior to production and/or ship out. Please note, production can not start until full payment is made for your order.
Orders can only be canceled prior to production. If an order has already been processed or shipped, there will be no refunds or exchanges.
Exchange of products are only allowed if there is a manufacturing defective or if there was an error with the order. Please note, we are not liable for any products damaged or lost during shipping. If you received your order damaged caused by the shipping carrier, please contact them to file a claim. Please save all packaging materials and damaged goods before filing a claim
We offer a 10 day return and refund policy from the shipped date. The product must be returned before any refunds are processed and the following restrictions will apply.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit (excluding any shipping costs) will automatically be applied to your credit card or original method of payment within 15 business days.
There are certain situations where only partial refunds are granted.
Any item that is returned and not in its original condition, is damaged or have missing parts for reasons not due to our error is not eligible for a refund.
For any customized products, sale items, and promotional items (discounts, giveaways, etc.), we do not accept any refunds, returns, or exchanges.
If you return the order the initial shipping costs will be deducted from your refund even on free shipping offer.
You will be responsible for paying for your own shipping costs for returning your item unless there was a manufacturer defect or an error made by us. Shipping costs are non-refundable.